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ACCESS · A NEW MEDICARE PAYMENT MODEL

Medicare has opened a new chapter in chronic care.
Your patients.
A connected care team.

ACCESS pays participating providers for ongoing, technology-supported chronic care, with payment tied to health outcomes. It opens the door to a specialized care partner alongside the clinicians patients already know.

This site explains what ACCESS changes, what it means for your organization, and how HealthyConnect helps you bring continuous care to your patients while preserving their existing clinical relationships.

A clinician reviewing care with an older patient
Care between visits. Useful information at the next one.

HOW ACCESS CONNECTS THE CARE

One patient. Three connected roles.

HealthyConnect coordinates ongoing care, relevant monitoring and follow-through. Existing providers contribute clinical judgment through focused reviews.

The ongoing loop

Patient progress → HealthyConnect care update → provider review and coordination → HealthyConnect and practice follow-through → updated patient plan

HealthyConnect’s deployment model. Care intensity follows patient needs; HealthyConnect retains clinical responsibilities as the ACCESS care provider.

How this differs from CCM and RPM
ModelOrganizing principle
ACCESSCondition-focused, technology-supported care with outcome-aligned payment and separate qualifying co-management reviews.
CCMChronic-care management billed under defined service and time requirements.
RPMPhysiologic monitoring with device-data and management-service billing requirements.

CCM and RPM can involve substantial recurring management work. Across all three models, the level of clinical support follows the patient’s needs.

Compare the models → · CMS care-management guidance ↗

01 · THE PATIENT EXPERIENCE

Support between visits. Your existing providers stay.

Connect directly or through a trusted provider. HealthyConnect checks eligibility and helps the patient get started.

WHO IS ACCESS FOR?

Which of your patients could benefit?

Patients whose chronic conditions need attention between appointments. The current Medicare model serves eligible people with Original Medicare.

01

Early metabolic and blood-pressure risk

Blood pressure, cholesterol, prediabetes and qualifying weight-related risk.

Explore this track →
02

Diabetes, kidney and cardiovascular disease

Diabetes, qualifying kidney disease and atherosclerotic cardiovascular disease.

Explore this track →

Announced for April 1, 2027: heart failure, COPD, substance use disorder and tobacco cessation.

HealthyConnect confirms individual eligibility and available services. See who qualifies and how care helps →

WHAT PATIENTS GET · FREE MYHEALTHYCONNECT ACCESS

Your health information.
With you wherever you go.

Free on your phone, tablet or computer. MyHealthyConnect brings available health records, medications, care plans and readings together so patients can find their information between visits and take it into their next conversation.

Your health story

Patient Journey, conditions, encounters, immunizations and diagnostic reports.

Your everyday care

Care plan, medications, allergies, vitals and device readings.

Your care connections

Existing providers and insurance information, alongside your health records.

One place to see more of your health picture. Available information depends on connected sources and records received.

MyHealthyConnect phone menu with patient journey, care plan, medications, providers, diagnostic reports and readings
The MyHealthyConnect health menu on a phone. Also accessible on a tablet or computer.

INSIDE MYHEALTHYCONNECT · DESKTOP VIEW

Keep existing providers connected.

Patients can review their care team, confirm existing providers and add a provider.

MyHealthyConnect desktop providers screen
MyHealthyConnect screen captured September 9, 2026. Select the image for a full-size view. Screens show the patient application; available services depend on the care arrangement.

02 · HealthyConnect’S CARE & ADMINISTRATIVE WORK

HealthyConnect carries the ongoing operation.

Eligibility, consent, enrollment, patient support, care coordination, relevant monitoring, clinical updates and model reporting—with HealthyConnect billing Medicare for its care.

THE OPERATION BEHIND THE OPPORTUNITY

Care experience. A patient connection. A focused review.

8,500 patients

In HealthyConnect’s existing care-management services. HealthyConnect-reported September 11, 2026; separate from ACCESS enrollment.

See the patient experience

Explore captured MyHealthyConnect screens for records, care plans and patient progress.

View the product screens →

See the proposed clinician workflow

Review the illustrated workspace, then confirm the supported delivery method with HealthyConnect.

View the review panel →

A SPECIALIZED PROVIDER ROLE · THE ACCESS PARTICIPANT

An entire care operation alongside your practice.

An ACCESS participant is a Medicare-enrolled organization accepted into the CMS model to deliver care and take responsibility for defined health outcomes. HealthyConnect’s approach puts care coordination, patient support and connected clinical information at the center.

Medicare pays HealthyConnect for ongoing care and eligible clinicians for qualifying reviews; the patient keeps existing clinicians.
Select to open the full-size infographic.

HealthyConnect’s view: this is the foundation for a new category of continuous care. Practices and ACOs can connect patients to a dedicated care operation while their existing clinicians remain involved.

Read the CMS ACCESS model ↗ · See how care works through HealthyConnect ↗

WHAT HEALTHYCONNECT BRINGS TO ACCESS

Scattered data.
A current patient story.

Connect outside records, medication history, home readings and care-team updates into a useful view for the clinician.

HealthyConnect combines Zus clinical records, Surescripts medication history, home readings and care-team updates into AI-assisted summaries, medication reconciliation and a patient journey in the EMR ribbon.
Proposed HealthyConnect experience. Available data and integrations depend on the deployment; clinicians review AI-assisted summaries.Open full-size infographic ↗

THE HEALTHYCONNECT HUB-AND-SPOKE MODEL

One connected patient story.
A whole ecosystem around it.

HealthyConnect connects the patient’s ongoing support with the people and organizations involved in their care. Each partner brings its own expertise; shared updates and agreed handoffs keep care connected between visits.

Primary careLongitudinal clinical relationship
SpecialistsCondition-specific expertise
TherapistsFunction, recovery and behavioral health
PATIENT + HEALTHYCONNECT

Continuous care hub

Care team · patient support · connected information

MyHealthyConnectA current patient story, shared with the care team
PharmaciesMedication support and local connection
Health systems & IPAsConnected networks and care transitions
FQHCs & RHCsCommunity access and trusted local care

HealthyConnect deployment model: connections reflect each patient’s care team, permissions and available integrations.

Explore how the care operation works ↗

03 · THE REVIEWING PROVIDER’S ROLE

Your judgment connects the care.

Receive the update, assess the change, perform qualifying coordination and document the work. HealthyConnect’s ongoing operation supports this focused contribution.

ONE REVIEW. A CLEAR NEXT STEP.

See how the work closes out.

Illustrative workflow: HealthyConnect identifies a medication question and sends the relevant patient context.

  1. HealthyConnect prepares

    Assemble the change, available readings and the question needing clinical judgment.

  2. Your clinician reviews

    Assess the update, complete qualifying coordination and document the decision and time.

  3. The right team acts

    Practice staff arrange a requested visit. HealthyConnect follows up on agreed patient-support tasks.

  4. The loop closes

    Record the response and next step. Unresolved questions return to the named clinical contact through the agreed escalation route.

See the review and appointment handoff →

Choose your organization

Primary care ↗Specialists ↗Therapists ↗Pharmacies ↗Health systems ↗IPAs & networks ↗FQHCs ↗Rural Health Clinics ↗ACOs ↗

READY WHEN YOU ARE

One request. A defined next step.

Tell HealthyConnect who you are and how your organization wants to connect patients. No fee to become a HealthyConnect referral partner.

HealthyConnect follows up to agree the introduction method, clinical update recipient and next actions. Standard referral setup has a two-hour target once the required details and contacts are available; integrations and network deployments are scoped separately.